Re: Not helped by rip off unlock fees
You have a few options. The phone helldesks are useless, more interested in getting rid of you than helping you.
1) Try visiting an Orange store and asking for the unlock code, if you're still in a contract with Orange after your upgrade they'll probably not try to charge a fee (don't mention it if they don't!) They're less likely to not give you what you want if potential punters can overhear the kind of service you're getting. Plus a store assistant can't hang up on you if they don't want to talk to you*.
B) Try looking for an independent phone accessories shop in town or in the market. They'll likely charge, but they should do it then and there and you can probably haggle them down to about a tenner.
iii) Google around online a bit and see if you can get an unlock code. I'd pick this as a last resort option, as a fair few sites try to look like free help sites that describe all the steps you need to find your EMEI number etc but ask for money just before they give you a code. Add in the possibility of conflicting, misleading or just plain wrong information out there and you could brick your phone.
*Like they did to me last week. Grrr.
PS if you are still with Orange you'd do well to check your bill. I just discovered they've been massively overcharging me for data.