They roll the dice on external security Services vs developing and administratoring in their own.... now they're upset that a piece of paper and a company namedl did not protect them from basic realities. When you outsource you lose control and are completely at the mercy of whatever underpaid disgruntled workers the contracted company managed to retain.
the only people that should ever have physical access or be involved with the installation operation of your security system is you and the other occupants of the house.
If you need to access your remote camera feeds, use a VPN gateway.
If There's cameras in the bedroom then you can be pretty sure the dad is watching his daughter masturbate.