Re: Terrible customer service
To be honest I've had similar experience with several manufactures, support teams and vendors, and I've had the occasional good experience. Last time I had to use Lenovo for a fix on a friends consumer laptop they were good once they agreed there was a problem (broken wifi adapter), turning round the fix quickly (courier collect Day 1, delivered back Day 4). Took a week to get to that point.
Biting the hand that feeds IT
