Re: Should they email you notices
I can't see them being keen on paying £X000+ each time they have a fault for text messages.
Perhaps the additional cost will be an incentive to keep large scale incidents to a minimum?
For that matter surely SMSs would only represent a significant cost if they keep on failing to provide the service to such a large number of customers? Small scale outages would presumably be less of an issue.
For me personally Virgin Media has been on the whole reasonably reliable. It's when things inevitably fall apart - as it will always do occasionally with technology - that the problems start.
Keeping customers informed isn't their strongest point apparently and when I asked them via Twitter this morning what had happened the previous day they couldn't give me any information. Given the scale of the outage I don't think being willing to tell such a large chunk of customers why they weren't getting the service they were paying for is particularly unreasonable. Apparently Virgin Media disagrees.
Biting the hand that feeds IT
