it's really Dabbs's fault, not sweet Bill's
Better to start troubleshooting with asking the exact error or description of whatever is visible on the screen during any attempts to open or close things. This will make sure there is actually something on the screen to work with. Dabby went into the whole thin a bit too impatient, solving without actually seeing what might be happening. It would also help using Teamview or similar products. That is to prevent exactly conversations like these! I guess I had too many of them in my helpdesk years and soon you start to understand and accept the reality of them, you stop judging the customer and start criticizing ones own line of questioning. And oh yeah, don't support people when not feeling comfortable when other customers are staring at you, wondering what you're doing. It doesn't help. That's also not Bill's fault by the way. The silliness is yet again Dabbs's....
Biting the hand that feeds IT
