Ex-Tech Guy
The best thing Tikka can do is contact the Tech Guys (number is on their website or his documentation) once PCW have sold the machine they don't really know enough or have an real dealing with it. Support for PCW world sold computers falls to what used to be PC ServiceCall and owned by DSGi but now owned by Capita (I think). The provide the technical hardware assistance to the unit. One sticking point which is probably what the manager is getting confused about it in the manual of most OEM machine there is a clause stating that for support the machine must be returned to its original settings, i.e the original operating system must be installed. In most modern systems this is provided via a hidden partition which access by the pressing a function key, and the option to make your own recovery disks which from reading Tikka's blog he hasn't done. Although I am not defending PCW they are ultimately complete shite for support, you just have to know who to speak to.
Biting the hand that feeds IT
