PCW Employee
Right Then, i realise im probably gonna get the sh**te ripped outta me for this...
Anyway I am and have been an employee of PCWorld for about 3 years, i am a student so i only work part time. I am one of the techies at the store. Now majority of this is negative comments although i do genuinely want to know how many of you are talking from personal experience because this seems to me like the whole "vista scenario" of well my mate says its crap and i read.....
Basically PCWorld is far from perfect and i am in no way defending many of their actions. But PCWorld warranty doesnt apply to software, hence software isnt covered by warranty, you screw your operating system, you fix it!
The fact he had installed linux shouldnt have come into it.
BUT!!!!
I have also experienced some of the "very special" people who work within the company and have expressed my views on many opinions which has landed me in a great deal of trouble.
The point of this post is that we're not all incompetant fools, infact the PCWorld which i work at located in Hull is actually pretty good for service. Some people will complain about us, some will praise us. But as with all retail sales, thats how things go. All i will say is that if you come in with you "im superior" attitude you will get nowhere, we can refuse refunds (against the SOGA, you say?) well no it isnt because we can refuse to deal with any customer who is rude to us, we are employed to serve, not take sh**t from some trumped up "IT techie" who believes he knows more than he does.
If someone comes in to ask me a question i will gladly serve them to the best of my capability. No i am not perfect, but amongst our tech team, we have one weak link (dont come in on a wednesday morning).
Oh and all of you spouting this sales of goods act rubbish, WE DO NOT HAVE TO GIVE YOU A REFUND AFTER 28 DAYS, we are well within our rights to repair the fault.
And to the guy who worked for "the tech guys" call centre, i have on many occasions had a good chat with some of your software supports, of which many know what they're doing, and some do not. like in all things it isnt always black and white, you and i both know you dont talk through the tests with all the pcw tech guys because some of us actually know enough to diagnose a PC.
The problem with PCWorld is the complete lack of touch with the computer industry. Theyre investing in stupid pilot schemes, releasing videos on youtube and generally making a ballsup of their hiring process. (For the job i was not asked a single technical question). Their recent brain wave is a knowledge training scheme which again is flawed because it is designed by head office who have the technical knowhow of a small shrew. e.g. this is a question posed for a "knowledge test"
What are three common features of a PDA
Email
Contacts
Calander
FM Radio
Apparently FM radio is a common one and email is not. Nuff said.
Any questions email me: pcwtechie@googlemail.com