When I see a website Customer Service and Support welcoming me with their new AI Agent my expectations plummet
Posts by Seenit
6 publicly visible posts • joined 19 Mar 2021
One-fifth of the jobs at your company could disappear as AI automation takes off
British IT worker sentenced to seven months after trashing company network
What the **** did you put in that code? The client thinks it's a cyberattack
A UK bank wanted to impress how important their major clients were by sending a letter from a senior executive, who needless to say couldn't be bothered penning the letter to mere customers so it ended up delegated to Junior Oik. Junior was bored and started the letter 'Dear Rich Bastard'. The letters were sent out, then the calls started.
Mega council officers had no idea what they were buying ahead of Oracle fiasco
I supported a few Sales to large councils and public bodies, and the waste was shocking. Sales would try to steer them towards what was good for their residents and users of public services, but that was far-down their decision-tree. It was refreshing to come across a few who were trying to do right but they referred to their internal battles against incumbents more interested in preserving power in their domains. Sure, they lacked technical expertise but the biggest problem was they never saw their prime goal as serving the public with a clear idea of what that meant.