"AI-generated outputs introduced structural inefficiencies in information processing because most AI-prefilled content required manual correction or deletion"
I can't help thinking that the effort required to correct any content that had been prefilled by AI would more than outweigh any supposed efficiency gains - reading, guessing at any mis-transcribed words, and filling in missing bits would, in my mind, take much more time than a human typing away while the client is on the phone.
Add to that the mis-interpretation of emotional cues - which could also be down to client stress on realising they are talking to an AI-bot rather than a real person