Re: Where does one go to get this sorted out
KM... Is this the section you refer to?
6.8 Where the Client authorises payment of any of the Fees by credit and or debit card then 123 Reg may deduct other amounts becoming payable to it under the Agreement from that credit or debit card without obtaining additional authorisation from the Client. For the avoidance of all doubt the Client must have an active credit or debit card stored on 123 Reg’s systems for the duration of the Agreement.
Interesting if so, because they don't say for what they would deduct other amounts only that the client has to agree. BH that almost entitles them to a 'blank cheque'!
I first bought my 'one' domain name about 5/6 years ago and tbh I don't recall what the T&C's were, maybe the same, but I haven't received any further T&C's or information regarding the .uk domains. The wording will probably say, new T&C's automatically void previous T&C's.
I've just spoken to Paypal again and following their earlier decision to deny my claim, when I explained the situation (123Reg adding .uk domains on auto-renew - in my case without my knowledge) the agent promptly said my claim will be upheld and a refund issued.
Tbh it wasn't the £12 they took from my account that annoyed me so much as the underhanded practice of auto-renewing the domain names they decide to add to an account (without telling the client). According to the article above, 123Reg is the only UK domain company using this practice! A nightmare I should think for those individuals with hundreds of 123Reg domain names!