* Posts by JCP95

2 publicly visible posts • joined 19 Nov 2019

Two years ago, 123-Reg and NamesCo decided to register millions of .uk domains for customers without asking them. They just got the renewal reminders...

JCP95

Re: Where does one go to get this sorted out

KM... Is this the section you refer to?

6.8 Where the Client authorises payment of any of the Fees by credit and or debit card then 123 Reg may deduct other amounts becoming payable to it under the Agreement from that credit or debit card without obtaining additional authorisation from the Client. For the avoidance of all doubt the Client must have an active credit or debit card stored on 123 Reg’s systems for the duration of the Agreement.

Interesting if so, because they don't say for what they would deduct other amounts only that the client has to agree. BH that almost entitles them to a 'blank cheque'!

I first bought my 'one' domain name about 5/6 years ago and tbh I don't recall what the T&C's were, maybe the same, but I haven't received any further T&C's or information regarding the .uk domains. The wording will probably say, new T&C's automatically void previous T&C's.

I've just spoken to Paypal again and following their earlier decision to deny my claim, when I explained the situation (123Reg adding .uk domains on auto-renew - in my case without my knowledge) the agent promptly said my claim will be upheld and a refund issued.

Tbh it wasn't the £12 they took from my account that annoyed me so much as the underhanded practice of auto-renewing the domain names they decide to add to an account (without telling the client). According to the article above, 123Reg is the only UK domain company using this practice! A nightmare I should think for those individuals with hundreds of 123Reg domain names!

JCP95

THIS IS A SCAM!

I've also been 'scammed'... I received notification on 13th October 2019 from 123Reg that my renewal of the 'other' domain name, which I didn't know about or had ever authorised, had been invoiced and I was charged £11.99 through my paypal account. They never sent me any notification about the 'free' domain name or the terms etc. (I have all emails going back 5 years from 123R) and they'd set payment to auto-renew! Is this activity not against the data protection act? I can't believe these companies... or Nominet... are allowed to get away with it. I spoke to a 123Reg Rep this morning (after holding on for almost 1 hour!) who fudged around the issue, just saying he would raise the points I made and look into a refund! Will I get this refund? Has anyone else been refunded for the 'free' domain name they didn't ask for or authorise? I also spoke to Paypal who simply wrote back to say they were denying my claim and that decision was made because (they said) the transaction was not unauthorised! But I never authorised it! Where does one go to get this sorted out or do we just sit back and accept this goes on and be more aware in future! I sincerely hope some legislation can be introduced to stop this 'scam', and soon!