
Comical...
This is laughable. I moved to BE 6 months ago, and finally cancelled my old "Blueyonder" broadband service 2 days ago (after having the broadband service for 5 years). Ironically, a better service with BE's top tier broadband service is cheaper than VM's mid range service - and about 3 times the speed for me without any restrictions and a static IP.
The Virgin Media brand has become a complete joke - poor network, poor service and a ruined corporate image. Just look at the marketing campaigns, network usage policies, charging for support saga, ...
I will say it did surprise me today when someone from VM rung me trying to retain me as a customer - suddenly they can drop my monthly charge by £15 for being a loyal Customer (or, to put it another way, a Customer that [used to] give them over £1000 per year in revenue).