Re: GDPR?
A bit of an old thread but I thought worth adding this to it.
I encountered a problem with the RBS Mobile Banking App (Android). If I try to go to the "Manage my cards" section it DEMANDS I select one of the Google accounts on my phone. Something which you can't get past to get at the card management functions.
The brain dead morons who wrote the app bundled the Google Pay bits in with card management and ASSUMNED that anyone going into that part of the app MUST be wanting to setup/use Google Pay.
WRONG! VERY VERY WRONG!!!
I raised this as an official complaint with RBS and the official reply was "We've followed our complaints process and happen to disagree that this is a problem - fuck off".
So this is now a complaint against RBS directly with the FSA on the grounds that they demanding I supply them with data they do not need and have no right to before they will allow me access to the card management functions in the app despite them having nothing to do with Google Pay. Plus they have handled it in a really poxy way.
Oh I also complained about them ramming charity begging messages down my throat AFTER I had logged into the app WITHOUT my consent.