Re: Well, manglement ....
My favourite response in such situations - when I am the customer - is to explain it to them simply and clearly:
"I'm profit, you are overhead".
I had an exerpience with a very good sales rep for a local Compaq dealer in the early/mid '90s.
I wandered in almost "off the street". I was in my early to mid 20s, not in the traditional suit (can't abide wearing suits) or anything. Certainly didn't look like a serious business customer. Just wanted to ask about desktop PCs for a potential upgrade.
The salesman, to his eternal credit, treated me as a serious customer and within 2 months I'd placed orders through him for hardware, software and trainng to the value of £234,000.
Upgraded the entire company IT from mixed DOS/Windows 3.1 on dreadful "build it yourself" smorgasbord hardware, mixed Lotus 123/Word Perfect to all Windows 3.11, standard Microsoft Office platform and 95+ new Compaq PCs. Training for the staff and brand new server.