Crapita 101
Department head: We need a way to collect information from a particular set of clients.
Insight team: I'll have it ready by lunch time.
--- Lunch time ---
Insight team: Its all set up and running, ready to take in the information and output however you'd like it to.
Department head: It needs to go in to the Capita built system.
Capita: No problem, we'll develop a system for you, please give us a full specification.
--- 2 days later ---
Department head: Hi Capita here's the full specification list, can we get a time frame and costing?
Capita: 8 months development time, £3.5 million costs then £25,000 per month to maintain it.
Insight team: I can build the same system on our kit by tomorrow and do it for free.
Capita: It won't be as good or able to do everything in the spec.
Department head: We'll go with Capita because reasons...
--- 14 months later ---
Capita: Here's your system.
New Department head: This isn't anything like what we asked for, it doesn't even do the bare minimum.
Capita: Give us £4million and 12 months and we'll fix it.
New Department head: Fine.
--- 12 months later ---
Yet another new department head: Here's the system Capita built for us - we need to find a way to import the data over to them.
Insight team: There's no way to do that other than send them a file to upload.
Capita: Yes, and that'll take 2 days to do at £1500 administration costs per day. Plus with the additional features its now £45,000 a month to maintain.
I'll never understand the decisions made by people who clearly get paid more in back handers than exaggerated salary.
Biting the hand that feeds IT
