Run
After almost 5 years of backup (and the money that goes with it, of course), they've deleted 10Tb of data, because of a service that is really not intuitive. They must think that everybody read every little line on their website during their weekends…
There is an option on their app that says « Remove deleted data files : Never », well that does not really work. They should update the text with an « unless this and unless that… and still we might invent new rules that will get your data deleted because we don’t really care ». I got an answer from an employee for that : "The "remove deleted files" setting refers to files that have been deleted from your computer, not to files that have been removed from the file selection." (My fault, I should have guessed that...!!!).
They don't care a bit, you’ve just lost a huge amount of work and their only answer is "sorry next time you should read this and that on our website...
Not to speak of the restoration that is incredibly slow and a software that bugs all the time. Mediocre service!
Well, at least since everything as been deleted, no hesitation to leave now!
Biting the hand that feeds IT
