I don't find this surprising. I was on a project where some Oracle training was provided by Accenture people.
1. They had very limited knowledge of the product
2. They had absolutely no idea how to train a group of people
3. They were unable to speak loudly enough to be heard in a room with about a dozen people in it
It does seem that they employ and deploy people with little regard to matching skills to requirements. I suspect that in the Hertz case, the work was simply given to people who were available, without considering whether they were actually able to do the job.
Biting the hand that feeds IT
