Re: Cancelled my BT account
Of course BT didn’t offer to reduce your bill: you would have been exponentially more expensive to support than any other customer. Your decision to relinquish a landline will allow BT to save money maintaining that line. Previously, you were heavily subsidised by urban customers.
BT told government and Ofcom years ago that it could roll out fibre everywhere, it just needed a ‘fair bet’ in terms of regulations allowing it to recover its costs. The current rules aren’t fit for purpose: Openreach installs fibre and then is both (a) obliged to allow competitors to use it; and (b) it capped at the rates it can charge. There’s simply no business case to it.
This may be annoying, but it’s the commercial reality!