Ok couple of things, first one; almost all the managed switches I came accross (used in businesses) has a local console port and anyone with the right tools can reset a lost password without loosing any configuration information. I guess people are getting too comfortable with click here and click there user interface. Start typing. Second, the guys at the company saying for a coworker "not a good engineer" yet "STRUGGLING TO REPLACE AN EXPIRED ESXI CERT" at the time. Well I guess the whole IT department needs to go considering what happened and what is happening.