Re: With one proviso
Sounds like comments from;
a. A competitor or,
b. A customer with a bad implementation
I’ve worked with the product for many years and just don’t see it as either of the things you’ve said
11 posts • joined 2 Nov 2018
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I have to say, I agree completely @Roland6, it is about risk and mitigation.
Cloud vendors will up their game, some are already way ahead of Salesforce (take a look at ServiceNow as an example).
The thing that amuses me is that all the cloud naysayers seem to believe that keeping the hosting internally mitigates the risk, when at the end of the day there will be SysAdmins working internally that either accidentally or malevolently can do just as much harm as a SysAdmin working for a cloud provider. Add to this the fact that the cloud provider will have much greater focus on managing this risk and have invested far more in avoidance and mitigation because it is core to their business.
‘Safe’ with your own locally hosted clouds assumes that you and your colleagues know more about managing enterprise systems than organisations that only do that.
And those cloud providers known that their reputation will be ruined if they don’t do it properly so tend to invest in getting things right and controlling access to your data... thats excluding salesfarce of course
Of course you may be one of the hugely experienced it bods out there that knows everything and have the experience to back it all up...
All of you naysayers of the cloud amuse me.
Yes, a cloud implementation is renting computing in somebody else’s data centre, but that doesn’t mean it is more prone to breaches etc than your own data centre, it just means that you need to manage that risk somewhere else.
For example, you could go with a cloud based provider that will implement single tenant systems (just your stuff on the databases you have rented) rather than multi-tenant such as the Salesforce model
Why’s everyone picking on ServiceNow, or did you really mean SNOW Asset Management software? (A completely different product from a different supplier)
Having implemented many different ITSM tool sets I’m a fan of ServiceNow, it far easier to work with than Service Manager or Remedy, but this ease allows poor processes to be implemented by organisations more interested in shiny new software doing the same thing as the previous software because they think the new tool will fix their organisations issues
It seems that DXC, and CSC before it, have a policy of not investing in staff, equipment, moral.
Perhaps the true intent is to cut costs now, thus boosting the share price, and then when it all collapses and the competitors benefit
(from picking up the great staff that leave because they can't take this shit anymore, and the increase in their own sales because nobody wants DXC to take a load of their money and argue about why its the customers fault that they haven't delivered)
you also profit because you have shares in the competitors via some obfuscated mechanism...
Of course, you would need to be in a position of power at DXC and have a lot of money already to be able to partake in such a scheme...
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