Con artists and thieves
Capita are con artists!! They ‘improved’ the service (money grabbed) by moving the day-to-day work to the GP surgeries which are already over stretched.
No harm to patients?!? how about a patient dying 18 months into a registration with new GP and we still had no records so we treated based on an old, forgetful persons account of medical history!! How about a patients referral delayed because we can’t obtain PMH as urgent notes request was processed by them sending an email to old surgery and then telling us that’s it our jobs done if you e not got in 5 days chase it up with surgery yourself. Verbal conversation- it’s not our job to chase up surgeries to send notes on; err yes yes it is!!! A main part of your job is to facilitate the safe transfer of medical records from old GP to new GP.
And with 16 years of NHS service I think I know the procedure better than the call handler you’ve employed who doesnt understand the terminology or the meaning of unacknowledged.
Biting the hand that feeds IT
