Same going on with the Samsung purchased from PCWorld.co.uk. I am of the opinion there is a modern day version of the Phoebus Cartel in operation with the players being at least Microsoft, Facebook & Google because I am surprised that reports from ActionFraud.Police.uk can disappear from their systems.
As we only deal with a call centre, its virtually impossible to identify who is at the other end of the phone despite what they might tell us, plus call centre staff invariably don't take ownership of calls and follow reports through to conclusion, its just passed on to those higher up to make "difficult" decisions for the proles.
One other elephant in the room, is the ability to update firmware on a variety of chips found within computers and peripherals and yet no manufacturer provides a tool to verify its their firmware.
Only Mitre's Copernicus tool can check the bios if you are a large enough company with near identical computers.
The Intel ME Cleaner found on GitHub which partially de-blobs Intel CPU's means its technically possible to install malware inside an Intel CPU as the measures put in place by Intel to ensure the ME has not been tampered with is not sufficient to spot its been partially de blobbed, but who can show me a security product that checks the Intel ME cleaner is genuine?
Who cares if you have DD dev/zero'ed or dev/random'ed your hard drive before reinstalling your OS again if its your, bios, cpu and harddrive hiding the malware for you?
Check out ModSprites HDDHack to find out how to insert malware into your hard drive controller, if you want to know more!
Now lets see what page on the comments the bots push this down to says the cynic.