Yes/No/Cancel
Yes = damn the consequences and allow the process to proceed
No = pause the process while you edit your options and reconsider your life choices
Cancel = end the process altogether
No and Cancel were two totally different things.
6 publicly visible posts • joined 10 May 2018
Instead of laying these people off they should be retrained to replace the non-existent customer support management. The people who can direct you to the right place for support, the people who talk to each other and share data, that sort of stuff that BT doesn't bother with. Which is probably why they haven't signed up to the Ombudsman service...