Hi
Is there a minimum speed that companies must adhere to.
I am on a deal with Talktalk offering speeds up to 17 Mbs which would be fine how ever I am receiving speeds of 0.5 to 1.6 Mbs. When I queried this I was told that I was 3 kilometers from the supply and this was what I could expect. I was told that I could sign up for high speed but neighbours tell me this results in speeds of approx 6 Mbs which is what I expect to get at the moment.
Also when talking to TalkTalk I was told that I was still in contract.