These things happen everywhere
The people who need a solution are presented with a choice:
Go to IT to get something developed properly. Spend the next n months on estimates, plans, budgets. Watch as project managers, business analysts, architects (business, data, application, technical and enterpise) are brought on board. Proposals are taken to steering committees, potential solutions are evaluated for whether they are "strategic". If you're lucky, some external consultants will be brought in.
Or just knock something up in Excel. Something that will grow and mutate and eventually - 4 years after the original creator has left - will be recognised as "mission critical".
I've mostly worked in the private sector where these fur cups rarely get made public. But they are out there.