What I get out of this article...
... is that the 'tecnocrati' who said 'meh' haven't a clue about what *people* want. They know what *they* want but they just overvalue their own opinions and when they see somebody else getting it right, they have a hissy fit. Technology should be transparent, it is only a means to an end. No matter how many 'features' a phone has, the user has to find them useful and be comfortable using them. The trick is knowing what to leave out! That's why Apple get it right.