Re: A ''cloud" computer!
"Sure, and personal computers never have problems either."
Here's the difference. I'll be the IT person at a small business with three locations which communicate among one another.
Option 1: Personal computer has a problem:
Phone: Ring ring.
Me: Hello.
Them: We have a machine that's not turning on. It says there's a disk failure.
Me: I see. Where is it?
Them: That site far away from where you are.
Me: Great. Well, this sounds like I'll have to come over to fix it. I can be there this afternoon.
Them: This is important. One of our employees can't work with their computer down.
Me: There's a backup in the closet. If you replace that employee's machine and they log into the backup, things should work. Hopefully they've remembered not to save things to the internal drive.
Option 2: Cloud has a problem:
Phone: Ring ring.
Me: Hello.
Them: Every computer in our office isn't working. Each time we try to turn one on, it says "Network connectivity error: NT929018. The connection to nl83.localarea.cloud.resource.alibabadumbterminals.com could not be completed. Please contact your network administrator to resolve this problem."
Me: Uh-oh. I'm the network admin, so I should be handling this. Which site are you?
Them: That site far away from where you are.
Me: I'll rush over.
Me: Hi. I'm here to test your network.
Me: Your network appears to be working.
Them: None of the computers start. None of us can do any work involving a computer.
Me: I see that. I just mean that the error they're talking about is probably outside this office.
Me: Wait a minute, I need to check something.
Phone: Brrrr brrrr.
Someone else: Hello.
Me: Hi, this is IT calling. I wanted to check if--
Someone: Are you calling about the computers? Can you fix them?
Me: I think I already know the answer, but they're saying to contact the network administrator, right?
Someone: Yes. Nobody here can work. When can you fix it?
Me: I'm at the far away site. They have the same thing. Let me call you back.
Phone: Brrrr brrrr.
IVR: Thank you for calling the network terminal support line. All our representatives are busy. Please stay on the line.