Oh what a surprise...
PCWorld in "right hand doesn't know what left hand is doing" shocker...
Well no, I used to work for what they used before the "Tech Guys", in their Sheffield call-centre, & we were always coming across instances where the shop staff, especially the management, didn't have a clue what was happening in the rest of the company(/world). You'd routinely get people in the call centre getting people coming through who'd been told absolute loads of bollocks by the shop staff, & getting set straight by us, we'd even had the odd manager phoning us from the store at national rate, & waiting 3/4 hour in the queue just to ask us what they were supposed to do!
What with the other crap, including but not limited to supplying re-conditioned kit as new, fobbing off customers with un-necessary re-installs (a company favourite), replacing parts with returned kit, & blatantly lying to customers about their rights, they are neither a good company to deal with or work for.
Oh & their payroll department's even absolute shite. When a friend of mine left, they worked out that they'd overpaid him by a grand & a half ish, & sent him an invoice!