Comments from a former customer
I'm a former PlusNet customer, having moved to another ISP about 18 months ago after discovering that PlusNet had been happily overcharging me for months: continuing to charge me £40 a month for a product that other customers had been paying just £25 a month for over a significant period of time.
I realise that the onus is on the user to be proactive about these things, but you'd assume that when a product is reduced in price, then all users who are currently using that product would automatically benefit from the new pricing, not just new customers that signed up. After heavy correspondence debating this point with PlusNet "management", and their stubborn decision not to refund the full amount of the overcharge or even a goodwill amount, I came to the conclusion that they are nothing more than a bunch of money-grabbing charlatans who should not to be in business.
I've experienced first class customer service with my current ISP and haven't experienced a single problem in one-and-a-half year of service - all at a great price too. If you're still with PlusNet, I suggest that you get out before things head even further south.
Biting the hand that feeds IT
