Funny you mention software. . .
I've dabbled with XPenology. I own 4 RS and DS units personally/on the side. At work we use a couple of RS units for mass storage of non-critical data (Call logs, recordings, videos, marketing materials, deprecated machine snapshots, blah). We also use a (growing) number of the small 1U RS units for surveillance in our offices, very nice, join it to the domain, grant office access by group, etc. About the same money as the other BS, and you don't need a custom plugin for your browser to watch a video. Our phones are on our private network and MDM so DSCam works like a champ.
I also rolled my own, in fact I just put together a bad-ass 1U box for my 1/4 rack to replace a 2U unit. I want to play some hyper-converge games, maybe with gluster. Running a Ryzen 3600 on an ASRock Rack Mobo, I have 14 2.5 drive bays and 64GB of RAM. It's running Bullseye + MD/LVM. I slice the disk on all my homebrews into 1TB chunks (EFI parts) and array across chunks on different disks. This improves stability on rebuilds, then stack the md/pv's onto a big vg and slice it up into smaller LV's. Gives you lot's of flexibility.
But I'd love to build a bad-ass server for DS-Video & friends. DS1815+ is not that great at a couple of streams requanting, so I run Emby and Plex (Both lifetime paid) on a seperate server and use the 1815 as the backing store. The LV management could be better, but I broke it into music, tv-a-n, tv-o-z, movies and I have about 50TB of space. It also holds the DC backups on a seperate LV's. It'd be nice to have this on something with more guts using legit licensed software.
AS Rock Rack also makes a very slick c3758d4i-4l, atom board (w/cpu). It comes with 12 SATA ports and is suprisingly performant. I have it port-channeled 4x1g to a managed switch with the old rust from the syno, about 20T, and it will actually quant down a pair of video streams and not fall over. 8 actual core's will requant to 1080p @ 1G/hour at 1.2x. I think syno has a similar spec, might be the 3558, the extra cores matter if you want to serve video. Plan is to replace this with the new one, and play again at XPEnology.
The Syno software set is amazing, but they really lack the high-end "enterprise" tools. Our NetApp reported a disk failure on Sunday! An hour or so later it reported it finished rebuilding from the "hot spare". The replacement drive arrived Monday. We didn't have to do *anything* until now, but the system is currently back to 100%. My cohort will take the drive over to our DC tomorrow, there will be a blinking red light on the drive he will replace. It will take longer to walk to our cage, than to swap the drive. He will sign on the interface, answer the alert, and put the new drive in the hot spare pool for the aggregate. This thing can handle a THREE DRIVE failure.
Synology can't quite match that. When it can, I'll call it "enterprise". When my "enterprise" sh*t breaks the only reason I know is because we got an alert. Nobody on the other side of the hardware will ever see anything!