Title
Been a customer for a while now,ex NTL customer have tv,phone and broadband services with virgin,had a problem with a second set top box had to wait a week for a engineer to call and fix problem,had another problem with same box wouldnt accept my pin number to access the movie channels after endless calls halfway round the world and back by that i mean the call centre in india,i was very annoyed to find that they hardly spoke a decent word of english and i had great difficulty in understanding them,the call centres were moved to india so they could save even more money and get away with paying cheap wages to service personal,i can't see virgin media improving much unless they make some drastic changes starting from the top,changes i would like to see a improvement on call waiting times for a start at a english based call centre,faster callout not waiting a week for a engineer to call,personally i am going to reconsider my options even thought about changing to sky for television,richard branson might improve the service starting from the top but at this rate he have to perform a miracle on virgin media!
Biting the hand that feeds IT
