Re: We can't continue to regard these simply as "IT Problems"
I totally agree, coming at it from the position of selling equipment that performs a critical function in national and international telecoms networks, we always provide options that include greater resilience and with enhanced monitoring and management to find issues early and fix them when they do. The network designers and engineers nearly always understand and will agree on a well engineered solution and when it comes to sign off by the accountants the questions gets asked "what is the ROI?" (there isn't any), "this extra stuff is only costing more to run", etc. etc. and of course they are right, and of course we want to sell as much as we can, but the state things get pared down to because it's classed as an overhead to be reduced is frankly scary sometimes - the issue of what it will cost if there is a problem doesn't seem to feature.