Charlatans pulled this on me...
Bought a Lenovo laptop in the New Year. For no apparent reason (and I'm not blaming PCWorld) it bricked itself within a week. I took it back to the store and was offered a replacement, which I was happy with, but when the storetard returned with the new laptop, he announced that it had Windows already installed on it, so he would have to charge me an extra £40. This would cover the time the nerds had spent installing Windows, I was told. I countered that I had already spent several hours of my extremely expensive time doing just the same on a piece of kit that turned out to be defective and that I would pay them the £40 if they refunded me my own time - and how about the 40 miles worth of petrol for the extra trip to the shop. Suffice it to say that they lost a sale that day, and I will never be returning. So dumb... that's how they will end up being Maplin'ed...