Sometimes it can be recovered, but not this time
The response a company makes to a major problem can be very telling. If they respond quickly, do everything they can to fix the problem, and reassure the screwee that things have changed, it is possible to actually build on their reputation. I've been in Tech Support with the customer literally screaming down the phone on the call with the support team and VP on the line, threatening all sorts of legal action and public shaming. Meanwhile someone is booking my flight, taxi to the airport, I'll buy clothes etc when I get there. Get it right, and you end up with a customer even happier then before the problem. But...
I can't see that happening here. The screw up was just too big. The recovery couldn't be accelerated by CrowdStrike doing anything other than publish the recovery process, which to their credit they did quickly. They will be a pariah from now on. If they could survive the publicity fallout, many of those customers will still be suing them and I doubt that CrowdStrike has the lawyers capable to hide behind their ELUA against such an onslaught. I would also guess that all the other AV pushers will be contacting the, now very public, customers of CrowdStrike to promote their alternative at a very affordable price. The association of the CrowdStrike CEO with a similar screwup at McAfee also doesn't help, he will have to go.