Couldnt start the standby....?
https://www.thesun.co.uk/news/3669536/british-airway-it-failure-outsourced-staff/
Article claims that outsourced staff didnt know how to start the backup or standby system...?
Needs to be verified of course but, if true, then makes you wonder what other knowledge and procedural gaps there are now.. were there gaps before the outsource deal? or were they just not handed over? would they have been handed over but the outsource deal was rushed? Are TCS actually any good on the whole? how safe do you now feel flying on a BA plane?
My experience with TCS has been mixed. They are all well meaning and they have a few very good, stand out technical people but there are a lot who dont have much experience or knowledge and they are just thrown in at the deep end at the client.
Recently had one of them sat with me and a few colleagues (windows server infrastructure build team).He had been clearly been tasked by his head office to turn each of our 20 to 30 years experience and knowledge into some sort of script that they could then follow to fulfill server build projects... It was painful and an entirely impossible task in my opinion. Plus he could not even do a basic install of Windows server without help to begin with!
Anyway a very depressing state of affairs and perhaps if companies want to cut costs so badly then directors can consider taking more pay cuts etc. Once youve sacked or pissed off a loyal worker you will never get them back
Biting the hand that feeds IT
