Over 65
As someone who has interacted with the Social Security (and Medicare) quite a bit in the last 5 months, I have not experienced super long hold times (maybe 15 min was the max). Talked to live humans who knew their job and were very very willing to assist. Had easy access to the website (never found it down). I got a bit frustrated with processes and paperwork, but then we all know that can be improved and it is no worse (perhaps better) and working through the purchasing departments at major Tech firms. And them recently, I got a letter to call them, and they are requesting I come in person - which I will gladly do (the office is open and not far away), for the purpose of verifying in person that I am who I say I am (hmmm ID laws, what a concept).
I am sure all of this can be streamlined and process improved, however to do so in our current government system would take and RFI, RFP, award process that would protested by Oracle, Microsoft, AWS and every other tech firm. Then 3 years to develop. By that time out of date. So perhaps, some of the craziness is good.