Posts by Santuna

Mouse hiding in cable tray cheesed off its bemused user

Re: There's no keyboard!

Look, I've been doing this a while. I've dealt with the ones who were just as arrogant with my male colleagues, and with the ones with whom it was known - to everyone but them, usually - that they had a problem with women, or at least women in certain roles. It is a statistical certainty that I have had support calls that would have gone more smoothly had I been male-presenting. And I would like to be able to *mention the possibility* that this was one of them without some well-meaning individual popping up to inform me, with eye-watering condescension, that Some Users Are Arseholes and This Sounds Like A Normal Call.

Occam's Big Paisley Tie gets really, really tiresome.

There's no keyboard!

Ah yes, that takes me back to a call in which diagnosing the problem took much less time than persuading the user to accept said diagnosis, and I was left with the irritating question of whether the ordeal would have been over quicker were my voice not obviously female.

It was shortly after my organisation had got serious about remote working, and everywhere desktops were being replaced with docking stations. I took a call from a user who said that his laptop had been behaving strangely since being plugged into the dock. It quickly became clear to me that it was receiving keyboard input from somewhere, yet the user swore the only visible keyboard was the laptop's own.

There followed something of a battle of wills. The user was convinced I was wrong, but I knew that I had to make certain there was no keyboard plugged into that dock before I escalated the ticket to the team that was allowed to actually go out and visit desks, or I risked wasting their time and looking like a fool. So I finally persuaded him to check the USB ports and follow the cables.

Lo and behold, there was a keyboard sat in a nearby In-tray with a load of papers resting on top of it. Problem solved. User slightly deflated.

Comey was loathed by the left, reviled by the right – must have been doing something right

Sigh...

Love how the author just had to take time out for an irrelevant and highly questionable jab at Clinton. I don't see how anyone can pull their head out from the barrage of press about how 'unlikeable' she is, spend five minutes listening to the woman herself without prejudice, and still insist nobody likes her. Except I lie - I do see, because there's nothing new about prominent women being held to impossible standards.