Posts by EndOutsourcing

As you stare at the dead British Airways website, remember the hundreds of tech staff it laid off

It's not that they were laid off, exactly...

... it's by whom they were replaced. I'm sure that laying off British workers and replacing them with outsourcing looked great on some MBA manager's spreadsheet, but the reality is that service and quality levels can not be maintained that way.

Maybe India's not the worst possible place for outsourcing. But then I've never heard of any company outsourcing to Sierra Leone or Bolivia.