Don't get me started.
I think it was a Fujitsu project around the time I was in the NHS, along with NPfit. Speaking to one of the people involved in the Trust about it they said Fujitsu are getting increasingly annoyed. Each month they have to speak to a different manager as the turn over it so high, each time they are requesting more and more being added to the system but don't want to pay Fujitsu for it.
Eventually, Fujitsu got pissed off and pulled out. NHS tried to sue Fujitsu. That's a very basic very of what I saw. Who knows how accurate it was, but sounded legit asking for more and more features but not wanting to pay sounded like that Trust.
Doesn't help the people managing the IT were as bent as fuck. We have a director who I still suspect was taking back handers for contracts, giving jobs for his mates, getting "gifts" from HP to use them as the laptop providers over Dell and never declaring the "gifts". HP magically won the contract. His management team order massive TVs for the office for "Presentations" then one or two of the TVs "disappeared".
Treating contract IT staff like shit, so shit and disorganised (and I'm not suggesting at all it was right) that said contracting staff decided to "make some of those roll out PCs disappear because no one records the roll out of them properly". It was just targets, targets, targets. We must reach our targets. When you treat staff with respect, you tend to get engineers that do work properly. When you treat them like shit, you get rogue thieves. And when you get pulled under the bus for reporting an issue with some netbooks, only to be ignored for 3 months, then have an attempt at a disciplinary 3 months later for them ignoring you, you can't blame that engineer for sitting back and not report the thieves.
When you have an argument with a PHB because they want you to "No longer cherry pick calls. But pick the low hanging fruit calls and do those first". That is FUCKING CHERRY PICKING. He insisted it wasn't. I insisted it was. He was a dick.
When senior management decide to create a desktop background for XP that is eye bleeding and makes it near impossible to fucking read any text that is on the desktop. To be constructively have this pointed out, only to be told "Its not changing, get on with rolling out the PCs". Until user after user told me how shit it was and I had to go to a director in the Trust to tell them, they aren't listening to me so you'll need to tell them. To it then suddenly changing.
To suggest "Its cheaper if we get in a HDD crushing machine and do it ourselves. Then we know for sure they are all crushed and not just assuming this certificate from this company is legit". Yeah, whatever contractor scum, have you not realised we don't listen to you. To hear, several years after I left, with great joy, that a Trust requested some drives be crushed but IT couldn't so suggests a company. Granted that trust ignored that, gave them to a company that wasn't vetted who then sold them on. Someone picked them up off ebay and found medical records still on them. That trust got the biggest fine anyone's seen. Shortly after they got their own HDD crushing machine :) knobs.
When you decide to randomly move one engineer who's been helping the 2nd line for a few years & was good on a not great pay (I was clueless at the time) to another role and say "Well if you want to stay you have to now do this role. But as you're a contractor, we're gonna pay you less." (I'd have got the same money per hour working in a fucking supermarket.) and really wanting a career in IT so stupidly stayed. You can see why I'm bitter.
Glad I'm out of it. Walking away from the PC before I get more angry.