AI is lost without humans
What we see in our current project (www.chatler.ai) is that AI can reach easily certain level of confidence in answers, and can reduce number of possible answers. But to reach 100% confidence in complex conversations is almost impossible. Thats why we're combining chatbot like functions with human supervision. AI just recommends options and humans select the best one. This way we can help chat agents to chat more productively.
Biting the hand that feeds IT
