Re: Guy I used to work with...
Also effected by this fuckup, luckily we'd done half the work on a previous sprint to start the migration over to S3 so we could frantically code the 2nd part and push the upload of all new images into S3.
interesting side effect we've had a couple of users comment on how much faster and smoother the upload speed is now, so I'm guessing they havn't increased their upload bandwidth over the years either.
RackSpaces support has been shockingly bad over the last few days, it's pretty rare we need to call support so I hadn't realised how much it had deteriorated from the days where I could pick up a phone and speak directly to someone with knowledge.