Posts by Agent Starling

When customers see red, sometimes the obvious solution will only fan the flames

I received a support request for a user who insisted that they had been able to read someone else's private messages briefly after the cat had walked across the keyboard. The user was adamant that the forum software was faulty and demanded I fix it. I eventually closed the ticket with "Unable to replicate the issue using a different cat and user would not supply the original cat."

Sysadmin told to spend 20+ hours changing user names, for no reason

One place I worked at introduced a new naming convention that had our IT dept working all night to implement. The CEO's newly configured user name became 'sod'. He had the grace to be a sport and live with it at least.