Posts by UBNT-Brandon

In its current state, Ubiquiti's EdgeSwitch won't have much of an edge on anyone

Re: Firmware/reliably issues put me off ubiquiti kit

Hi flibble,

So roaming on Gen2 products was substantially improved in the latest stable release of the UniFi controller.

It's to the point now where you actually won't lose a single ping under most circumstances. Typical worst-case is a single delayed ping.

https://www.ubnt.com/download/unifi

And you can try out the latest controller here (without having to have any hardware):

demo.ubnt.com

Thanks,

Brandon

Maventi,

So I'm in the process of testing the SFP+ DACs used in the review.

So far 100% of what the reviewer tested with have worked. I went to order the list, and actually found out I had been running several of the models of over 9 months in my ES-16-XG.

The reviewer and I have concluded that the incompatibility seems to be with the non-Ubiquiti devices. Using all Ubiquiti w/ the DACs used works fine (say between ES-16-XG and ES-48-500W, or ES-16-XG and US-16-XG, etc.).

I hope this helps.

Best Regards,

Brandon from Ubiquiti.

Re: Love the products, the support... not so much.

F Svenson,

Sorry you've have a bad experience.

Reach out to me on the community (UBNT-Brandon) if you're ever struggling with support.

We try to be lightning-fast (Jimmy John's style) and go beyond the line of duty to help our customers out.

Best Regards,

Brandon from Ubiquiti

Re: The problem with es-16-xg is not just the SFP+ cables

Sorry for your trouble here. Your findings fit with ours.

We test, and FiberStore tests, compatibility with these SFP and SFP+ modules between Ubiquiti gear to other Ubiquiti gear. We actually emailed FiberStore about this article - and they confirmed our test findings too - that the SFP/SFP+ modules do work w/ our gear (when used with our gear).

So it sounds here it's DAC SFPs connecting between Ubiquiti gear and non-Ubiquiti gear. For best compatibility across vendors, it's advisable to use non-DAC SFP modules.

We actually sell some as well:

https://dl.ubnt.com/datasheets/fiber/U_Fiber_Modules_FiberCable_DS.pdf

The 10G SFP+ MM modules are $38 for a 2-pack (so $19 each):

https://www.streakwave.com/itemdesc.asp?ic=UF-MM-10G&eq=&Tp=&o1=0

So this solution is actually cheaper than what you are using as well - as you can get a fiber patch cable from fiber store (below) for $2.60.

http://www.fs.com/products/12018.html

So not only is this solution more compatible, it's also only $40.60 for a link (not including shipping).

Cheers,

Brandon

Hope this helps.

Re: The problem with es-16-xg is not just the SFP+ cables

Tom,

So I actually tried many of the DAC cables the reviewer used (he sent me a list) and so far all have worked fine when linking between Ubiquiti devices with the cables.

So we've concluded that the incompatibility isn't with the DACs themselves, but the 3rd-party (non-Ubiquiti) SFP+ endpoints used.

It turns out I have been actually using several of the DACs for over 9 months with my ES-16-XG - using these between it and my several US-48-XXX and US-160-XG.

Cheers,

Brandon

Ya. Looks like the reviewer had a compatibility problem here on the non-Ubiquiti gear.

Using these same DACs between our gear they work fine.

Also - for cross-gear connections, optical SFP/SFP+ is generally recommended as then you can get an SFP/SFP+ specifically tailored to each side of the gear (Fiberstore let's you select the vendor tailoring when you purchase).

Cheers,

Brandon from Ubiquiti

Re: FAIL?

Thanks for the feedback!

Cheers,

UBNT-Brandon

Re: Not Impressed with UniFi

Thanks for the feedback. We're actually really quick to respond on the forums, live chat, and support e-mail (and sometimes, even other's websites).

Most who end up using our support are pleasantly surprised, and we have many stories of folks who had paid support from other vendors - who like ours better.

Feel free to reach out to me on the forums (tag UBNT-Brandon) or mention me directly in live support or emailing [e-mail].

Cheers,

Brandon

Re: Not Impressed with UniFi

Hi there,

Sorry for your poor experience.

So we're widgetizing the dashboard for this reason - for those who only want to run the WAPs and not the whole ecosystem.

Happy to help whenever needed - hop on the forums, send an e-mail to [e-mail], or hop on our 24/7 live-chat.

Thanks,

UBNT-Brandon

Ubiquiti Rep

Hey guys,

Brandon from Ubiquiti here. Sorry for your trouble. I used these at home with my ES-16-XG:

- https://www.amazon.com/gp/product/B00WHS3NCA/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

- https://www.amazon.com/gp/product/B00JNEUV7Q/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

These link my multiple US-48 switches back to the ES-16-XG (and soon to be US-16-XG).

Both work fine.

Also - probably worth noting that we sell our own SFP and SFP+ modules.

Thanks,

Brandon