Methodology
Hrmmm, what is this test actually doing anyway? If it's just pinging the servers then that's not really a fair test. The application server (IIS / Apache in this instance I assume) could be offline, or the storage could be unavailable, or a million other things.
Pinging the server alone does not tell you service uptime - synthetic transactions need to be run against the service in question (something that I imagine is rather challenging with Windows Update).
I suspect all this was testing was the providers network connection and the VIP that their boxes sat behind...