looked up family and friends
I assume she looked up family and friends and one of her family or friends blabbed resulting in a complaint that traced back to her looking up stuff not related to her role.
you can imagine how some private information can be blabbed in a heated argument or just general gossip.
Most officers over 45 will tell you how they looked up daughters / nieces ex wives potential partners etc.
Its human nature to look and these reports of unlawful access just exposes the serious failings of the current controls in place.
we should all get access to near time (updated monthly) report on who is accessing our data for what reason.