Re: Maybe the FBU shouldn't have sabotaged FiReControl then
In the 1980's a fire service control room was part of my responsibilities.
There was never an occasion when a phone just rang and rang, B.T. 999 operators have ordered lists of alternative control centres and redirect the call if there is a problem.
You would be surprised how many callers simply don't know where they are and it is only local knowledge that asks the right questions to identify the right address. Rural locations just add another layer of complexity.