Re: Urban areas
Er, try suing them for not providing a fit-for-purpose landline? No broadband should cut-out just because the kids get home from school or whatever peak time (and surely the adult-derived peak is at a different time to that, like 6pm to 8pm?)
Oh silly me, can't upset BT, because they have a monopoly on landlines, since Vermin Media don't count as acceptable quality either. Use Samknows and thinkbroadband and speedtest.net, pingtest.net get evidence, and if it's your house's cable that's likely at fault (i.e. next door or a couple of doors down can get proper speeds), then force BT to check your cable properly. That can take some doing, but an 'accidental' damage to the cable that you happen to know nothing about can either make things worse if they don't fix it properly, or reveal underlying issues, if they do fix it properly and test properly. Of course this monopoly is only held to the 28kbps standard, still, right? I have family in rural Wales who get faster than that, 5km from the exchange.