"Fill out this simple form"
So when we lost our Internet and it came back on, sites were still broken, but I managed to get to the BT web chat. No go, as 297 people iin the queue. "Submit your query by email". OK.
I kid you not, this was the form I had to fill in.
http://i.imgur.com/u5n9eNA.jpg
Biting the hand that feeds IT
