* Posts by aedvalson

1 publicly visible post • joined 29 May 2016

Surface Book nightmare: Microsoft won't fix 'Sleep of Death' bug

aedvalson

I have had this exact problem for months.

I fixed this doing the following, at the recommendation of a MS Tech support agent:

- Make sure all updates have been installed from windows update

- Uninstall Surface System Telemetry, checking the box to remove device driver from system

- Install the surface platform installer (https://www.microsoft.com/en-us/download/confirmation.aspx?id=49498)

This will replace the driver for the Telemtry System with something different than has been installed by windows updates. I've had no sleep errors at all since I did this.