Posts by Richard Winslow 123-reg

Congrats from 123-Reg! You can now pay us an extra £6 or £12 a year for basically nothing

Sorry that you received the email. I made a mistake on the data selection and included those who had enabled the Nominet Whois Optout which was available for Individual/Personal registrations around 2014.

Only customers who purchased and paid for Privacy will be moved to the new product. Any customers not wanting to be migrated can turn Privacy off within their Control Panel in advance. Those who do not read the email will have an extended period of time to request a refund if the service of Domain Ownership Protection is not wanted.

There is a bug that I have opened reflecting the older free Privacy which you are referring to which we will get sorted - this will not effect charging in these cases as they are not going to be billed anyhow.

Richard.

123-reg resolves secure database access snafu

Re: SFTP

Hi, it is part of all the hosting packages we provide currently and is part of the package, same as FTP is standard. Richard.

SFTP

To confirm, SFTP is enabled on 123 Reg range of available hosting products.

Beleaguered 123-reg customers spot price hike

Re: Got to be fair

Thanks Allan, glad you have noticed the improvements. I have a lot more planned for this year to build our service teams, so you get to the great help the teams can offer with less waiting and extending the hours available. Any suggestions you have, please send my way ([e-mail]).

You can register domain names directly with Nominet, but they charge a lot more (£80 / year), see this page here : https://secure.nominet.org.uk/flows/register-domain.html

The pricing for most hosting companies within the UK for domains is similar. If you are happy with 123 Reg to manage your domain names, then moving for price is not likely going to give you any further advantages. If you are unhappy with 123 Reg, then please email me directly and I will see if I can address your concerns ([e-mail]).

Nope, the registry increased their prices on March 1st, 123-reg then increased their prices. We knew about this and informed customers months in advance. Some others in the UK increased customer prices before way before March 1st, when their costs had not changed. The pricing we charge is in line with the core UK domain providers.

Thank you for the fairness!

To be open, 123-reg do run domain promotions, however are very clear on the costs. When you buy a domain for a reduced first year rate you can see the renewal rate in the order process (as the discount shown). Then before we renew a domain name we email you a month in advance with the domain name and renewal price, you can then login to the 123-reg control panel and turn domain renewal off, or at any time from the point of registration. We try to be as open with promotions as possible and ensure domain holders are able to manage their domain names openly in advance of any renewals to ensure the domain is indeed wanted.

All 123-reg accounts include the DNS only aspect, you can buy a domain for the price shown on the website and change your name servers straight away, or use the free DNS management within 123-reg to alter A/MX or other more advanced settings free of charge.

123-reg do not charge for domain transfers out. You can login to your control panel and change an IPS tag (UK domains) to another registrar for free of charge. The change is almost instant. No fax is required, no extra hurdles, plain and simple. Not all of our UK competitors can say that.

We did several years ago under alternative management make a change in this process, but since I took control that was reverted very quickly, after only a short period of time being active.