Just to be clear on what’s going on here (my company is directly affected).
We have lost no data. Zero, but we're still offline. Everything was backed up off-site. What we need is a new VPS with nothing recovered or restored so that we can restore our own back up. It should take 123 15 minutes to spin a new machine up but they can't because they've lost much more than they are letting on. Unfortunately for us, our back-up will not restore on a different providers server, so we are re-building from scratch and due to finish on Friday. Ok, we learned that off site back-ups isn't enough, and of course we've learned that our business needs cannot be satisfied by 123. A hard lesson. The most sickening thing is we realised 2 weeks ago that 123 was going wobbly when we couldn't manage our DNS for 24 hours. We already started a migration plan and we were just to late :'(
Biting the hand that feeds IT
